Privacy Policy

We may collect the following categories of personal information:

Information you provide directly

• Full name and business name
• Phone number
• Email address
• Website URL
• Business details submitted through our onboarding wizard
• Payment information (processed securely by Stripe — we never store card numbers)
• Any content, photos, or files you upload to us for website builds

Information collected automatically

• IP address and browser type
• Pages visited and time spent on site
• Referral source
• Device type and operating system

This information is collected via Google Analytics (GA4) using cookies and similar tracking technologies.

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Build, deliver, and maintain your website
• Process payments through Stripe
• Send service-related communications including project updates and delivery confirmations
• Send SMS and/or email communications if you have opted in
• Improve our website and services
• Comply with legal obligations
• Detect and prevent fraud

We do not use your information for automated decision-making or profiling.

By submitting your information through our contact form or chat widget and providing your phone number, you may opt in to receive SMS text messages from Growth Labs at the phone number provided.

What to expect

• Messages may include appointment reminders, project updates, follow-up communications, and promotional offers related to our services
• Message frequency varies — typically 1–5 messages per month
• Message and data rates may apply depending on your carrier plan

How to opt out

• Reply STOP at any time to unsubscribe from SMS communications
• After opting out, you will receive one final confirmation message
• To re-subscribe, reply START

Need help

• Reply HELP for assistance or contact us at team@hqgrowthlabs.com or (380) 214-1700

Important: Consent to receive SMS messages is not a condition of purchasing any product or service from Growth Labs. We do not share your phone number with third parties for their own marketing purposes.

By providing your email address, you consent to receiving service-related emails from Growth Labs. You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at team@hqgrowthlabs.com.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service providers who assist in operating our business

• Stripe (payment processing) — stripe.com/privacy
• Formspree (contact form processing) — formspree.io/privacy
• GoHighLevel / LeadConnector (CRM and communications platform) — gohighlevel.com/privacy
• Google Analytics (website analytics) — policies.google.com/privacy
• Lovable (website development platform)
• Supabase (database and backend services)

Each service provider is contractually obligated to protect your information and use it only for the purposes we specify.

Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to:

• Analyze site traffic and user behavior (Google Analytics)
• Remember your preferences
• Improve site performance

You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. We honor Do Not Track signals where technically feasible.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact form submissions: retained for 2 years
• Client project files and communications: retained for 5 years
• Payment records: retained for 7 years as required by tax law
• Analytics data: retained per Google Analytics default settings (26 months)

You may request deletion of your data at any time (see Section 9).

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Secure, access-controlled databases via Supabase
• Payment processing through PCI-compliant Stripe infrastructure
• Limited access to personal data on a need-to-know basis

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out of SMS: Reply STOP to any SMS message
• Opt-out of email marketing: Click unsubscribe in any marketing email
• Data portability: Request your data in a portable format

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of the sale of your information. We do not sell personal information.

Ohio residents: We comply with applicable Ohio privacy laws.

To exercise any of these rights, contact us at:

We will respond to verifiable requests within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete it immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: