Terms of Service

Growth Labs builds and runs marketing systems for local service businesses. Current services include:

• Websites: custom design, copy and build
• The Growth System: website plus automated text-back, follow-up, booking, reviews, live chat and monthly reporting
• The Superintelligence Receptionist: an AI voice receptionist that answers calls, answers questions and books appointments
• Strategy: The Clarity Day and ongoing advisory engagements

The exact scope, deliverables and price of each engagement are confirmed in writing (proposal, order form, invoice or checkout page) before work begins.

2.1 Prices are as shown on the website or in your written proposal at the time of purchase.

2.2 Monthly services are billed in advance each month by card through our payment processor (Stripe via our CRM) until cancelled.

2.3 One-time services (such as websites and The Clarity Day) are billed as stated in your proposal.

2.4 All amounts are in US dollars.

2.5 If a payment fails, we may pause services until it is resolved. Chargebacks filed without first contacting us may result in termination of services.

3.1 Monthly services are month-to-month with no long-term contract unless your written proposal says otherwise (for example, a 90-Day Run has a 3-month minimum).

3.2 You may cancel anytime by text, call or email; cancellation takes effect at the end of the current paid month. We don't prorate partial months.

3.3 When you cancel, we'll help transfer what's yours (see Section 7).

4.1 Because our work is custom, payments for work already performed are non-refundable, except as stated in this section or your proposal.

4.2 The Clarity Day guarantee: if you don't leave with clarity you can act on, tell us within 7 days of your written plan being delivered and we'll refund that Clarity Day fee.

4.3 If we haven't started work and you cancel within 48 hours of payment, we'll refund you in full.

5.1 Timelines start once we have what we need from you (information, logins, domain and phone access, assets).

5.2 Delays caused by missing information or access pause the timeline.

5.3 You agree to provide accurate information, respond within a reasonable time, and confirm you have the right to any materials you give us (logos, photos, content, reviews).

6.1 Some of our services, and some of our own communications, use artificial intelligence, including AI voice and text agents (for example, "Kai"). AI agents identify themselves as AI when asked.

6.2 AI can make mistakes. We set up and monitor these systems carefully, and you receive summaries of conversations, but we don't guarantee every AI response will be accurate or complete.

6.3 Clients are responsible for reviewing what their AI agents say about their business and telling us when anything changes.

6.4 Clients are responsible for having the right to contact their own customers and for complying with laws that apply to their business and messaging.

7.1 Once paid in full, you own the custom content, copy and designs we create specifically for your business, and your domain, your phone number and your customer data remain yours.

7.2 Our underlying tools, templates, automations, prompts, software accounts and know-how remain ours or our vendors'.

7.3 We may show completed work in our portfolio unless you ask us not to in writing.

8.1 By giving us your phone number and checking the consent box on our website, or by texting us first, you agree to receive calls and text messages from Growth Labs at that number about your inquiry, results, appointments and our services, including messages sent using automated technology.

8.2 Consent is not a condition of purchase.

8.3 Message frequency varies. Message and data rates may apply.

8.4 Reply STOP to opt out at any time; reply HELP for help, or contact (380) 226-8384 or team@hqgrowthlabs.com.

8.5 Carriers are not liable for delayed or undelivered messages.

8.6 We don't sell or share your phone number or SMS consent with third parties for their marketing. See our Privacy Policy.

Our free tools and guides (such as the Marketing Clarity Scorecard and The Marketing Clarity Masterclass) are for general information. Estimates they produce are illustrative, not guarantees or professional advice.

We work hard to grow your business, but we don't guarantee specific rankings, leads, calls, bookings or revenue. Results depend on many things outside our control.

To the fullest extent allowed by law, Growth Labs is not liable for indirect, incidental, special or consequential damages (including lost profits or lost data). Our total liability for any claim is limited to the amounts you paid us in the 3 months before the claim.

You agree to defend and hold Growth Labs harmless from claims arising from materials you provide, your business practices, your messaging to your customers, or your violation of these Terms.

Either party may end services as described in Section 3. We may end services immediately for non-payment, abuse, fraud or illegal use.

We'll first try to resolve any dispute through good-faith conversation. These Terms are governed by Ohio law, and any dispute will be handled in the courts of Franklin County, Ohio, or by binding arbitration in Dublin, Ohio if both parties agree.

We may update these Terms. The current version will always be at hqgrowthlabs.com/terms with its "Last updated" date. Continued use after changes means you accept them.

These Terms plus any written proposal, order form or invoice are the entire agreement between us. If your proposal conflicts with these Terms, the proposal wins.